Soft skills are POWERSKILLZ

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Accountability at Work leads participants through the concept and practices of accountability in two respects – personal and mutual accountability. The first half of the program focuses on encouraging actions that are consistent with behavior-related expectations while the second half of the program  provides insight into taking actions that are consistent with task-related expectations.

Breaking the concept and practices of accountability down to the personal  and mutual level presents participants with the opportunity to develop a  more complete understanding of how to affect a culture of accountability in  their workplace.

Many theories of management and styles of leadership exist. In the end, none of them are right and none of them are wrong. Different people  respond better to different styles of leadership. To be a truly skilled leader, you must become aware of the needs of your staff and adapt your  leadership style to nurture the most productivity in your workers. 

This program will assess your personal leadership style and apply and  practice tools for building connections with employees, running productive  meetings and enhancing employee motivation.

Analytical Thinking Skills helps participants develop the ability to systemati- cally and logically work through issues by following a six-step process that  begins with forming the issue into a question that can be answered. They  then learn how to research and isolate the highest quality data needed to  answer that question and analyze the data gathered in order to come to a  verifiable conclusion or hypothesis that shows cause and effect. The last  half focuses on clearly communicating the analysis.

From fundamental attribution errors to micro-inequities, Appreciating  Diversity explores the subtle ways that limitations occur and how to combat  them by fostering an environment that focuses on building respectful  interactions. The program defines diversity in broad terms, recognizing that  people see differences in varying ways. Professionals at every level will learn  how to take proactive steps to find and capitalize on unique skills as well as  exercise flexible thinking and seek personal growth.

Assertiveness skills are crucial to professional development, as well as other  aspects of life. Some of these skills include asking for what you need, han- dling confrontations gracefully, and putting ideas forward with confidence.  Not only do these skills improve teamwork, focus discussions, and build re- lationships, but they also help individuals to become competent, construc- tive, confident, and perform at their best. Assertiveness Skills provides the skill development, practice, and under- standing individuals need to learn to how to be truly assertive.

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones. The demand for productivity today is greater than ever before. Deadlines are  tight, resources are limited, technology is complex, and it's no surprise that  pressure can lead to increased conflict and overwhelming feelings of  confusion. Employees need to be equipped with the skills to manage their  workload effectively. 

Balancing Priorities: How to Successfully Manage Tasks, Deadlines, and  Expectations is a half-day training program that shows individuals how to  improve performance through better goal setting, task delegation,  organization, and the proper use of technology. 

Personality style is the way a person acts when they are able to do things to  their own preference. Personality style differences can account for workplace conflicts and miscommunication and they negatively affect productivity and morale. The Basics of Style: will help you recognize your own personality style as well as the styles of those you work with.  Using that information, you can adapt your behavior to improve communication, effectiveness, and success in the workplace. 

Behavioral Interviews bases its teachings on the basic premise that past  performance is the best indicator of future performance. It leads  participants through a structured interview process from reviewing resumes  to conducting interviews to evaluating candidates. The program discloses  practical, valuable tips and techniques for uncovering the most pertinent  information necessary to make the best possible hiring decision. Real-life  practice exercises, activities, and role-play scenarios provide participants  with the opportunity to apply their knowledge in their own place of work. 

Business etiquette is defined as the conduct or procedures that are generally acceptable and polite in the workplace. It is typically a set of unspoken  expectations that most people either meet, or find out about when they do  not meet them. Etiquette can make the difference between a comfortable  work environment and an aggravating one. Business Etiquette provides  guidelines for common business etiquette, how to show respect for yourself  and others, how to establish positive connections with anyone, and how to  choose polite and positive responses to rude behavior 

Classroom training can be challenging, but there are ways to ensure success.  This program helps participants develop, deliver, and manage a smooth and  engaging training session. It’s suitable for both seasoned facilitators looking  to maximize the learner experience and first-timer’s looking to understand  the ins-and-outs of effective classroom facilitation. Participants are led  through the four dimensions of facilitation as they learn the best techniques  for the most common training blunders and challenges. They'll discover how  to gauge what content is best suited to their audience, the benefits of active -learning in contrast to a lecture-only approach, and how to field tough  questions. 

Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it. Coaching is an essential part of being a manager and leader. Common  coaching situations involve the big picture view of identifying a general  path, or a more detailed view of improving performance in specific areas. In  all situations, coaching is about tapping into a potential that would otherwise be idle, and using it for the benefit of the employee and the company.  

Learn to establish the context of a situation and lead a series of coaching  conversations that make the individual responsible for proactively defining  goals and becoming accountable to their commitments. You will understand how the various aspects of coaching conversations can motivate and  support individuals to meet their goals.

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones. Coaching for Development recognizes the need for employees to feel  committed to their work and is designed to help managers, supervisors, and  leaders alike to encourage individual performance as a means for increasing  engagement – and ultimately productivity – rather than to use the  traditional "command and control" method. In this workshop, participants  learn the key elements of building a successful coaching relationship and  how to best implement them using a step-by-step coaching process. They  will also learn how to implement a development plan to individually improve  their success and apply effective strategies for overcoming common  coaching challenges. 

Presentations are a constant in business–from small-scale project meetings

to companywide announcements; yet the principles for effectiveness remain the same. In this program, participants will learn how to craft and deliver a presentation that resonates with an audience and inspires them—whether it's one person or one thousand. They will discover how to become more in- tune with their audience and tailor their message accordingly, and how to develop, organize and edit the content of their presentation to maximize effectiveness.

Taking risks is not easy. It requires a willingness to operate outside of your comfort zone and experiment with new ways of doing things while stepping into a situation with unknown results. In Effective Risk-Taking, participants learn how to conduct a risk analysis that unearths the potential benefits and negative consequences of acting on an idea or opportunity. They will also learn about overcoming fears, creating contingency plans, managing crises, and building resilience. With these tools participants are able to de- velop the confidence they need to pursue valuable growth opportunities that create positive change in their organization.

Managing a team is a big job, but the results are worth it! One study found that companies who promoted collaborative working were 5 times as likely to be high performing. Team leaders are instrumental in bringing about this kind of change. Effective Team Leadership is a half-day program, where participants learn what they can do as team leaders to promote high performing teams. First by learning how to increase team members' effectiveness as individuals through strategic delegation and skill development. Then, by fostering effective communication, and maximizing the benefits of diversity while minimizing unproductive conflict.

While technical skills are important to bring to any work environment, re- search has proven that real success comes from those who have honed the soft skill of emotional intelligence. Emotional intelligence is recognizing your emotional triggers and knowing when and how to use them in a way that enables you to deal with stressors and develop strong connections with coworkers. Emotional Intelligence: A Scientifically Proven Method for Developing the Skills of Success introduces the four essential aspects to honing this soft skill – intrapersonal skills, interpersonal skills, adaptability, and resilience – and strategies for developing each.

Every organization wants their employees to be engaged. Engaged workers are happier, remain with an organization for longer, and produce better work. But truly engaged employees are hard to come by. This training course introduces leaders and managers to the tools and techniques for ensuring employees feel valued and supported in their day-to-day responsibilities. The program is organized into four distinct categories or strategies for employee engagement with self- assessments, interactive activities, and practical knowledge for becoming an effective and influential leader.

Working in an environment with unethical employees can have negative consequences on organizational trust, team-building, communication and morale. Ethical behavior is a broad term – encompassing accountability, professionalism and respect – which can make pinpointing behaviors to change difficult. This course deals with the application of moral principles, standards of behavior, or set of values regarding proper conduct in the workplace as individuals and in a group setting. Learn how workplace ethics should be developed, how to create the standards and policies that support them, how employees can be trained and managed to follow and support these standards.

Innovation is usually less about a revolutionary idea and more about evolution and execution. The goal of innovation is to introduce something new or to make something better. But that doesn't mean it has to be complex or difficult. Whether It's improving customer return policies or developing high-tech products, innovation can happen anywhere in an organization – and by anyone. This course is designed to help organizations reshape their thinking on innovation. It teaches you how to understand different elements of creativity, how to build ideas in a group, how to letinnovation flow without directives, and how to draw out creative ideas from

new sources.

An increasingly demanding work environment creates greater pressure and stress for every employee. In addition, impersonal electronic communica- tion has taken precedence over face-to-face interactions. Sometimes, this increased stress and lack of personal contact leads to more abrupt, informal face-to-face communication.

The Golden Rule is designed to help employees consistently demonstrate respect in their day-to-day interactions. Participants learn the behaviors that contribute to a respectful environment. They will learn how to estab- lish self-respect, develop reciprocity with colleagues, and maintain respect when faced with stress, uncertainty, and change.

Being indispensable is more about attitude than skill set, and the key to an indispensable person’s success is that they know how to work smarter, not harder. Not everyone is indispensable – but you can learn how to be. How to Make Yourself Indispensable is a comprehensive course designed to make participants an invaluable employee. It teaches the skills needed to adapt to situational changes at work. You'll learn how to thrive under pressure and expand your career opportunities by taking initiative, effectively resolving problems, sharing your knowledge, and being an overall positive influence in the workplace.

At work, employees frequently encounter situations that spark a variety of emotions. It’s important to know when and how to express emotions, and when to keep them in check. While it is not always possible to check emo- tions at the door, it is possible to figure out what triggers emotional re- sponses and then learn how to respond appropriately.

How to Manage Your Emotions provides the tools needed to recognize your emotional triggers, control your emotional and physical responses, and handle other’s emotions. As a result, you will be able to communicate more effectively with supervisors and coworkers, channel negative energy into more positive and productive activities, and promote your overall emotion- al intelligence.

Handling Challenging Behaviors in the Workplace introduces managers to a new perspective: changing the mindset from a "challenging employee" to a "valuable employee who exhibits challenging behaviors." By adopting a mindset of working together rather than against each other and following the techniques in this course, you will feel more prepared and confident to address issues in a way that creates a positive outcome for all those involved. This program is appropriate for business professionals at a management level who regularly work with employees and teams to mitigate conflict, encourage engagement, and further productivity.

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.   We all hold biases—our brains are naturally wired to establish patterns and associations between information in order to improve the efficiency and effectiveness of our decision making. Some biases we expressly acknowledge, and others we are much less perceptive to. Most the time, our implicit, or unconscious biases are harmless, and can even be positive. However, they’re not always accurate, and as a result, can have very negative consequences. In this program, participants will learn how to surface their biases and what they can do at both a managerial and individual level to improve the equity, and objectivity of their decision-making.

Contrary to popular belief, mentoring is not simply an occasion where an older employee imparts all of their invaluable wisdom upon a younger, lesser experienced colleague. To make the mentoring relationship a success, there must be reciprocally tangible and intangible benefits for both the mentee and mentor. Mentoring 101 teaches participants how to ask the right questions, set up expectations, and establish measurements of success to ensure the relationship is a valuable to both parties. This program shows how to establish and maintain a successful mentoring relationship from both the perspective of a mentor and a mentee to ensure you gain the most from the opportunity.

More than one in three employees in today's workforce is a Millennial (born between 1981 and 1996). Millennials share a common set of beliefs and characteristics brought about by certain cultural influences that drive their behavior. As a manager, it's important to understand this mindset in order to help them maximize job performance and work productivity. The Millennial Mindset explores Millennials' expectations, preferences, and motivations in various capacities of the working environment and then shares the ways that managers can adapt their behavior to this growing segment of the workforce in order to leverage their unique skill set.

Keeping employees motivated and challenged can be difficult. Having engaged employees depends on continual communication and an understanding of that employee’s strengths and weaknesses. When

procrastination, a lack of enthusiasm, and refusal to take initiative creep into an employee’s performance, managers need to find strategies to relight the fire. This course helps employees find intrinsic motivation by fostering positive feelings and eliminating obstacles. It focuses on providing the skills and techniques you will need to help groups develop a sense of community, to acquire influence over their work-related actions, and to enjoy theopenness of shared information and feelings.

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.  No one would argue about the importance of effective communication skills in the workplace. They help create a common focus and efficiency among those working together, as well as help avoid misunderstandings, duplicate efforts or dropped balls that result in decreased productivity. This course will help you develop effective communication skills through experiential learning. You will be presented with a realistic situation in which a provider lost the opportunity to secure a services contract. Your goal will be to identify why the provider was not ultimately selected for the job by evaluating the “evidence” or rather the communication that took place between the involved parties.

Unfortunately, difficult conversations need to happen in the workplace. But despite their prevalence, these kinds of conversations don't have to be feared or dreaded – rather, they can be handled in such a way that increases self- confidence and encourages an environment of positivity. This course introduces participants to a seven-stage process for taking control in tricky situations and minimizing negative backlash to affect an environment of reduced stress, increased trust, improved relationships, and higher productivity. With realistic examples and role-playing activities, this program helps participants as they prepare, carry-out, and close difficult

conversations in the most productive manner.

We negotiate all the time in our professional and personal lives. If you don’t like to negotiate or don’t feel like you do it well, it may be because you pos- sess one of two nonproductive attitudes toward negotiating. The first is to view negotiation as a competition where one side wins and the other loses. The second approach toward negotiation is to fear it and give in at the first sign of conflict. Both of these attitudes—viewing negotiation as a win-lose opportunity and viewing it as something to be feared—are likely to result in a less than ideal outcome. This program focuses on negotiating from a win- win mindset that results in a mutually beneficial agreement that is fair to both sides.

Introductions to company processes and policies are necessary when bringing in a new hire, but it's also just as important in the first few weeks to help new employees gain a comprehensive view of their role and establish a network of colleagues who can provide support. This course helps managers show their new hires how to build a foundation for success from the get-go. The Model uses four overlapping elements – resources, rules, relationships, and roles. These elements are a cornerstone in the onboarding process,

managers learn how to become an active participant in helping new hires not only accelerate their involvement but establish a groundwork for continual progression.

Ongoing performance development involves establishing a systematic process that managers can use to support employees. This process focuses on creating clear expectations for individual performance based on the organization's goals. Ongoing Performance Development introduces a four-step approach that focuses on setting clear expectations for individual performance based on organizational goals as well as meeting regularly with employees to provide feedback and customized training. Managers learn how to best share performance observations, brainstorm development strategies, and gain commitment on actionable ways to improve.

Organizations that promote a positive, supportive working environment and emphasize a culture of trust are also those with the highest recruitment and retention rates. This is because these organizations lay the groundwork for respect, faith, and integrity at all levels, creating more credible, productive, flexible, and innovative employees. Organizational Trust is a tool that helps managers, supervisors, and leaders build, improve, or restore an environment of trust. Participants examine the quality of trust on an organizational and personal level and then review the characteristics and behaviors which shape trust.

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.   Most employees participate in many different projects in the workplace – often with great success. However, sometimes those projects can unearth less than desirable results where valuable resources are wasted, and time is lost due to poor planning and implementation. Being able to carry a project from its inception to completion, on time, on budget, and with effective results is a critical and invaluable skill to any organization. Practical Project Management helps employees become effective leaders of projects of any size and scope. The program walks participants through four key stages of project management and provides the opportunity to apply the techniques inherent in each stage as they work.

Good work habits are essential for anyone who wants to succeed at their job. Productivity isn't just about quantity. It's about doing the right task at the right time with the desired results. But sometimes that's easier said than done. Distractions and disorganization can get in the way of productivity.  Productive Work Habits is a tool that helps employees and managers improve their productivity by teaching how to develop the positive habits they need to gain focus. They will learn how to prioritize tasks efficiently, become more organized, manage their time efficiently, work more effectively with colleagues – and even create better work/life balance.

Sharing information in the form of a report is part of most workers' daily responsibilities, but many employees struggle with this – producing reports that are unorganized, wordy, overly formal or informal, and inconsistently formatted, resulting in unnecessary confusion and a loss of credibility. Put it in Writing helps employees create reports that are relevant, organized, credible, and professional no matter whether the message is intended to help improve work processes, resolve an issue, or encourage a decision. Participants are given the opportunity to apply the techniques and hone their skills through numerous individual and group writing activities.

In the business world, writing errors are far too common. Often, people don't plan out or review their writing, but taking the time to prepare an outline and carefully read over documents is an important step. It allows the writer to make corrections or clarify vague information that can otherwise cause an appearance of unprofessionalism or misunderstandings. Few

employees really love to write, but it is a necessary part of most jobs. By learning some tricks, people can actually spend less time writing and create a better document. This program provides the foundation for improving the eloquence and effectiveness of your writing in any business situation.

Today's workplace is anything but static and predictable. You can't avoid change, but you can control your response, and that response can have a profound effect on your own ability to succeed. Staying Focused is a program that shows participants how to handle change in a positive way so that they can make the most of the opportunities it may offer. A positive response will make you a more valuable employee, increase your skills and self-confidence, reduce your stress level, and help you advance your career. This program is appropriate for any business professionals who must con- front change at the individual, department, or organizational level.

Strategic plans are necessary for an organization. They help to focus energy and resources on the activities that align with long-term goals and they make an organization more responsive to a changing environment. However, while more than half of today's organizations will create a strategic plan, most fail to see it through. Strategic Planning 101 helps leaders outline a plan that is relevant to their organization's mission, vision, and values and helps them manage execution throughout the process. The program introduces a logical set of activities or tasks that are grouped into three phases: preparation, development, and implementation of the plan.

As a manager, overseeing employee performance is an essential part of the job. But it's more than just ensuring a timely schedule of operations and quality production. Organizations that surpass expectations with unmatched success ensure employees receive the necessary support, re- sources, and guidance to get the job done. Super Manager provides managers at all levels with the necessary know-how to help their employees grow in their abilities and motivate them to go above and beyond expectations. Participants will explore the qualities, behaviors, skills, and tools to help them become the manager everyone wants.

Being a supervisor means taking on a lot of responsibility. Leaders need to be able to delegate, discipline, move the company forward, and promote key workers. Therefore, if there is a disconnect between a supervisor and his or her employees, there is a huge cost to pay in productivity, team-building, and communication. Supervisor Communication Skills is a valuable tool that allows participants to learn the importance of assertive speaking – asking directly for what they need from others without being aggressive. They will discover techniques for holding others accountable while also creating and practicing the art of equitable compromise.

From production and marketing to customer service and fulfillment, organizations are made up of a series of interconnected parts. And while each function may appear to operate efficiently on its own, a change in one area can throw the whole system out of order, creating a chain reaction of problems. Systems thinking is a proactive problem- solving technique that examines the relationships between various organizational functions and how they impact each other. Systems Thinking: How to Solve Problems So They Stay Solved is a program that helps organizations find optimal solutions to complex challenges, improve innovation, and increase productivity.

Conflict is often an ongoing battle in an organization. It's not going to become obsolete anytime soon, but individuals can learn how to handle it maturely and collaboratively with insight, knowledge, and the proper skills.  And better yet, organizations can actually benefit from conflict in the form of increased productivity and improved relationships – when it's managed successfully. Taking Control of Conflict: How to Resolve and Minimize Workplace Disputes introduces the different types of conflict, shows individuals how to communicate clearly and tactfully, explores appropriate resolution strategies, and establishes a common-sense approach for

preventing unnecessary conflict.

Initiative is important at work. Employee initiative can make a difference in many ways, including greater customer satisfaction, cost savings, new product ideas, and better problem-solving skills. Taking Initiative: How to Inspire a Proactive Company Culture allows participants to develop skills in the framework of a four-step model that can be used for initiative efforts of all shapes and sizes. They will focus specifically on how to create positive change from a large- scale perspective. Participants learn how to identify, develop, sell, and implement ideas that produce a wide-array of long-term company benefits.

Successful leaders know there's a significant difference between being a big talker and being an effective communicator. And they also know communication is the key to motivating and inspiring people. This half-day classroom training program that focuses on four key areas of leadership communication: Vision, Competence, Relationships, and Support. This interactive workshop is full of activities, action planning exercises, and takeaway resources. It’s a learning experience that empowers leaders with the skills and confidence to encourage enthusiasm, increase productivity, minimize miscommunication, and improve working relationships.

Organizations know that every one of their employees is valuable and con- tributes unique talents and experience to each project or task at hand. So when employees come together as a team, the end result is typically even greater success – but only when members understand how to work collaboratively. Team Excellence: The Secret to Achieving High Performance is the training resource that ensures teams achieve these outcomes. Participants discover techniques for effective communication, maximizing individual ability, and producing results. They also learn to create synergy, set goals, cultivate accountability, and coordinate effective team building activities.

Different workers have different organizational and time management practices – but good time management is always essential. Employees who can prevent interruptions experience less stress than those who seek them. Time management behaviors like goal setting and prioritizing have been proven to have positive effects because they make employees feel in control, leading to fewer anxieties and greater job satisfaction. Time Management is a full day program where you will learn how to increase your personal effectiveness by using management techniques that fit your personality. You will apply time-saving techniques, learn ways to overcome procrastination, and find out a variety of methods to living a balanced life.

There are no quick fixes to issues like employee performance, personality clashes, and conflict. Successful supervisors know it takes time to do what's best for the long-term success of the organization, its employees, and even themselves. The Toughest Supervisor Challenges gives both new and experienced managers the supervisory skills, tools, and techniques they need to evaluate every tough situation. They will learn the proper recourse to take with problem employees to resolve problems, create goals, work through personal issues, and mediate conflict. As a result, they will be better able to understand employees’ behavior and motives and react appropriately to them.